Telephones

Consider a rota of each having a morning a week where the others cover your phone for you.
Face to face meetings come before telephone
Publicise your available times in a diary
If interrupted by the phone: write it down and continue your 1:1 meeting
Make calls in a block
Tell them how long you’ve got
Time yourself
Stand up
Use Anyway – at start and to end
Signal the end: Before we finish
Visualise a successful outcome before the call
Taken notes during phone calls
Assign someone to look after your phone when you are out
When leaving messages: get their name